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Return & Refund

Product Returns Policy
Addicted to Art has taken care to ensure the advice and information we give within this site is accurate and that it helps you to select the right products.
 
However, we understand that from time to time, the product you have chosen may not be suitable. If you are not completely satisfied with any item you ordered, please return it in the original unopened packaging stating your order number within 14 days of the date of receipt and we will refund your money. In this instance, we would ask that you pay the return delivery charge. Please see section below on returns process.
 
Returning damaged, faulty or incorrect goods
In the unfortunate event that you receive the wrong goods or the goods are damaged or incomplete, or that the goods develop a fault, you may return the products within the products warranty period. This does not affect your statutory rights. In this instance, we will refund the cost of return delivery to you.
 
When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us. We always try to process returns as soon as they arrive.
 
Returns process
We have tried to make the process for returning items as simple and quick as possible.
In order that we can track the return delivery of your goods, we ask that you in the first instance advise us of your intention to return them. Please do this my emailing us at addictedtoartsupplies@gmail.com or info@addictedtoart.co.za quoting your order number.
 
When do I get my refund once I have returned an item?
You can expect a refund in the same form of payment originally used for purchase within three weeks of receiving your return.
 
Product Returns Policy
If used products are non-returnable, but faulty products will be replaced.